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Scanning Issue
3 Step 3 of 3 · Almost done
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Price
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Estimated time
1 Week
Warranty
30 days
About this repair
Scanner issues are uncommon but frustrating, your device might not be receiving the scanned document, or the document received could be illegible. Consistently encountering white lines or colored stripes on your scanned files means your printer may need to be cleaned or a part may need to be replaced.
Our evaluation may include:
- Testing whether the computer detects the scanner
- Checking USB, Ethernet, and wireless connections
- Testing the scanner through supported applications
- Inspecting the flatbed glass for dust, smudges, and scratches
- Cleaning and inspecting the narrow ADF scanner glass
- Checking for white lines, colored stripes, shadows, and distortion
- Testing scan clarity, color, brightness, and resolution
- Inspecting the scanner light, sensor, and scanning mechanism
- Testing the automatic document feeder when applicable
- Inspecting ADF rollers for slipping or multiple-page feeding
- Checking, updating, or reinstalling scanner drivers
- Installing or configuring manufacturer scanning software
- Reviewing file type, destination folder, and permission settings
- Testing scan-to-email or scan-to-network features when supported
- Running scanner calibration procedures when available
- Checking for mechanical noises, error messages, or hardware failure
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