FAQs

Do you charge a diagnostic fee for Desktops, Laptops, iMacs, Phones, Tablets, or Server Systems?

For a general software diagnostic of a regular workstation (not a gaming desktop or laptop) we do not charge a fee. However, if we need to perform a hardware level diagnostic by removing parts such as the: motherboard, hard drive, memory, wifi card, video card, or cpu fan, then we do charge diagnostic fee of $35.00 - $65.00. If the customer decides to proceed with the repair after the diagnosis is completed then we will apply the diagnostic fee towards the repair. For all gaming systems (desktops and laptops) we charge diagnostic fee of $95.00. For all iMACs and macbooks we charge a diagnostic fee of $35.00 - $65.00 (software diagnostic) and $95 for a hardware level diagnostics. If the customer decides to proceed with our quoted repair then we will waive the fee or apply the diagnostic fee towards the repair. We charge a $150 diagnostic fee for all Server Systems which can also be applied towards the repair. We do not charge a diagnostic fee for phones or tablets. If you have any questions or concerns, please contact us.

General diagnostic (Free of charge): 

Check operating system functionality, browser functionality, memory, hard drive info in BIOS, small program glitches, Windows updates, as well as the status of your drivers.

Fee based diagnostic:

Swapping major components such as the motherboard, processor, power supply, hard drive, video card, or installing a fresh operating systems in one of our hard drives.

If you have any questions, or concerns, please give us a call at 402-502-7040. Thank you.

 

Do you support iMAC systems?

Yes, we do provide support for Windows and iMAC operating systems.

What kind of payment methods do you accept? If you accept credit card, do you charge extra fee?

We do accept following payment method and we do not charge extra fee.
    

  •  Visa Card
  •  Master Card
  •  Discover Card
  •  American Express Card
  •  Local Check
  •  Apple pay
  •  Paypal, and
  •  Cash
       

We reserve the right to check ID for all payment methods used by our customers.

Do you sell computer parts?

Yes, we do sell new and used parts. If you have any questions, feel free to call us.

What is your company's return policy?

Any unopened items can be returned for 24 hours (Open items are subject to a 20% restocking fee), customers have 14 days to return items for store credit , and return for repair or replacement 30 days (Product may carry standard manufacturer warranty). No refund or exchange for special order items. Any open software cannot be returned or exchanged due to copyright law.

Returns Available/Warranty
Return for credit:  14 Day(s)
Return for refund: 24 hours
Return for repair/replace: 30 Day(s)
What kind of service warranty does Heartland Computer provide?

With any service work we do at Heartland Computer we provide a worry free 90 days guarantee for similar problems. We want our customers to be happy with our service and support. If we clean your computer by removing any infections such as viruses, malware, spyware, or rootkits we give a full 90 days guarantee. If, within 90 days, your computer get infected with similar malware you don’t have to pay us a dime. We will clean your computer for free of charge. Your satisfaction is our number one priority.

Note: Our 90 days warranty is covered for the same work we have done in the past. If you are not clear about our warranty plan, please give us a call or see us at the store. 

Can Heartland Computer build gaming or custom system if we bring our own parts?

Yes, we are happy to build any gaming or custom desktop (evenif  you bring your own parts). However, all warranties are from/for manufacturers only as we cannot guarantee the condition of your parts. Whereas, if you build with our parts, we will provide a one year complete warranty.

Is there any discount on service work for senior citizen, student or military veteran?

Yes; we give 15% discount on all our service work for our new customers, senior citizen, disabled, or military veteran. Please mention this ad. and take immediate 15% service discount.

Note:

  • Customer must provide ID for age verification (Senior citizen)
  • Military veteran and student also need to provide ID for verification
Does Heartland Computer provides house call or onsite call?

Yes; Heartland computer gladly provide house call or onsite call to resident or business customers in surrounding community. Heartland Computer also provide free pick up and delivery within 5 miles radios from Omaha and Council Bluffs metro center. If you can not dropped or pick up your system, don’t worry. We can dispatched our technician right on to your door step.

Does Heartland Computer provides service for resident users and business users?

Yes; we provide services to both kind of customers (ressident and business users).

How much do you charge for onsite call to resident and business customers?

When we do onsite call to resident, we charge $65 hourly and for business customer $95 hourly. We do charge minimum 1 hour fee for all onsite call and after hour we charge 15 minute incriment. If we have to trave more than 5 miles, we charge 50 cents per mile charge. We also provide upto 200 miles radious onsite support and world-wide remote support to our customers for any IT related support. If travel time required more than 30 minutes, we charge $65 hourly travel time for business and ressident both.

Do you provide remote support to resident or business customers? If you do, how much do you charge?

Yes; we do provide remote IT support to both business and resident customer and we charge $75 per hour for business customers with 30 minute incriment. We do charge minimum $35 for remote support. For all resident users, we charge $50 hourly and $25 minimum with 15 minute incriment. If you have any questions, give us a call. 

Do you provide urgent onsite IT Support to business or resident customers?

Yes; we do provide urgent IT support to both business and resident customers. We do charge $120 per hour for business users for all urgent onsite IT support. Urgent call means, we send our tech within 2 hour of advance notice. For all resident users, we charge $75 hourly.

How much do you charge to assemble gaming system?

We charge $185 (Without Hydro cooler) and $275 (With Hydro cooler) to assemble gaming system which includes following:

  • Assemble all hardware (Motherboard, processor, GPU, Cooler, Wifi Card, Power Supply, Memory, Hard Drive)
  • Program BIOS and update if necessory
  • Install Operating System
  • Cable Management
  • Benchmarking Test
  •  

Do you charge diagnostic fee for Printers?

Yes; we do charge diagnostic fee of $65 for Inkjet/Officejet printers and $95 for Lasterjet Printer. Once diagnostic is completed, we will send you estimate cost. If customer decide to fix, we can apply diagnostic fee toward repair. If you have any questions, feel free to contact our office at 402-502-7040 or 712-256-8686. 

What is your general turn-around time for laptop, desktop, server, phone, tablet, and printer repair?

In general turn-aound time for following system:

- Desktop System - If we do not need to order parts, we will complete our diagnostic same day and completion time usually take 24-48 hours.

- Gaming System - If we do not need to order parts, we will complete our diagnostic 24-48 hours and completion time usually take upto 72 hours.

- Laptop - If we do not need to order parts, we can complete our diagnostic the same day and completion time usually take 24 to 48 hours.

- Phone and tablet - Same day diagnostic (If we have parts on hand, we will get it done same day)

- Printer - Diagnostic may takes upto 72 hours (We can complete repair any where from 24 hour to 2 week based on parts availability)

 

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