FAQs

Diagnostic & Repair Policy

Once the diagnostic process is complete, we will provide you with an estimate outlining the recommended repairs and the total cost.

• If you approve the repair, the diagnostic fee will be waived and applied toward the repair service.
• If you choose not to proceed with the repair, the diagnostic fee will apply.

Our technicians invest time and expertise to accurately identify the issue with your computer. The diagnostic process may involve advanced testing, component swapping, specialized equipment, and, in some cases, purchasing additional parts to isolate the problem. The diagnostic fee also helps cover the costs associated with providing professional service, including technician labor, equipment, facility expenses, utilities, and other operating costs.

Your computer will be diagnosed by an A+ Certified Technician, ensuring that it is evaluated using industry-standard procedures and professional expertise.

We appreciate your understanding and the opportunity to serve you.

Thank you for choosing us!

Price Match Guarantee

Yes! We price match both labor charges and parts from local competitors.

If you have a written estimate or quote from a local store, bring it in and we'll do our best to match the price.

If you have any questions or would like to verify a price match, please give us a call. Our team will be happy to assist you and answer any questions you may have.

Windows 11 was officially released to the general public on October 5, 2021.

To learn more about Windows 11, including its features, system requirements, and upgrade options, please visit the official Microsoft website below:

Windows 11 – Official Microsoft Information & Download

Diagnostic Service Fees & Repair Policy

At Heartland Computer, we charge a diagnostic fee to accurately identify the cause of your device's issue. Our technicians perform a thorough evaluation using their expertise, testing equipment, and troubleshooting methods to provide you with an accurate repair estimate.

If you choose to proceed with the recommended repair, the diagnostic fee will be fully waived and applied toward your total repair cost.

Diagnostic Fees:

Please Note:
Diagnostic fees cover the time and expertise required to properly troubleshoot and evaluate your device. If repairs are approved, the diagnostic fee will be credited toward the repair invoice. If you choose not to proceed with repairs, the diagnostic fee remains applicable for the completed diagnostic service.

If you have questions about our diagnostic process or pricing, please contact Heartland Computer. We are happy to help.

If you have any questions or concerns, please give us a call at 402-502-7040 or 712-256-8686

Yes, we provide professional support for Windows, Apple macOS (including iMac and MacBook), and Linux operating systems. Our technicians can assist with troubleshooting, repairs, operating system installation and upgrades, software issues, performance optimization, virus and malware removal (where applicable), data recovery, and other technical support services.

We accept the following payment methods. A 3% processing fee will be added to all credit card transactions.
    

•  Visa Card
•  Master Card
•  Discover Card
•  American Express Card
•  Local Check
•  Apple pay
•  Paypal, and
•  Cash
     

We reserve the right to check ID for all payment methods used by our customers.

Yes, we offer both new and quality-tested used parts for a wide variety of computers and electronic devices. Our inventory includes components such as hard drives, SSDs, memory (RAM), power supplies, laptop screens, keyboards, batteries, chargers, and many other replacement parts.

If you're looking for a specific part or would like to check availability, compatibility, or pricing, please feel free to give us a call. Our knowledgeable staff will be happy to help you find the right part for your device.

Return Policy

• Unopened Items: Unopened merchandise may be returned within 4 hours of purchase for a full refund.
• Opened Items: Opened merchandise may be returned within 4 hours and is subject to a 20% restocking fee.
• Store Credit: Customers have up to 14 days from the date of purchase to return eligible items for store credit.
• Repairs or Replacements: Items may be returned within 30 days for repair or replacement if found to be defective. Products may also be covered by the manufacturer's standard warranty, where applicable.
• Special Orders: Special order items are final sale and cannot be refunded or exchanged.
• Software: Opened software cannot be returned or exchanged due to copyright laws.
        

90-Day Service Guarantee

At Heartland Computer, we stand behind the quality of our work. For most service repairs and maintenance performed by our technicians, we provide a 90-day guarantee for the same or related issue.

Our goal is to provide reliable solutions and ensure our customers feel confident and satisfied with our service. If we remove viruses, malware, spyware, rootkits, or other security threats from your computer, we provide a 90-day malware removal guarantee. If your computer becomes infected again with a similar issue within the 90-day period, we will clean and resolve the problem at no additional charge.

Your satisfaction is our top priority, and we are committed to providing dependable service and support.

Please Note: Our 90-day guarantee applies only to the same issue or service that was previously performed by Heartland Computer. It does not cover new problems, unrelated issues, hardware failures, accidental damage, or infections caused by new user activity or third-party software.

If you have any questions about our warranty or service guarantee, please feel free to call us or visit our store. We will be happy to clarify any details.

Custom Gaming & Desktop PC Builds

Yes, we are happy to build custom gaming computers and desktop systems based on your specific needs and budget. We can also assist with building a system using parts that you provide.

Please note that when customer-supplied parts are used, the warranty coverage for those components will be provided directly by the original manufacturers. Since we cannot verify the previous usage, condition, or history of customer-provided parts, we are unable to offer a warranty on those components.

If you choose to have us build your system using our recommended and supplied parts, we provide a 1-year comprehensive warranty covering our workmanship and the components we supply.

Whether you are building a high-performance gaming PC, a workstation, or a custom desktop for everyday use, our team is here to help design and build a system that meets your needs.

15% Service Discount

We are proud to offer a 15% discount on all service work for the following customers:

• New customers
• Senior citizens
• Customers with disabilities
• Military veterans
• Students

To receive your discount, please mention this offer at the time of service and provide the required identification for verification.

Note:

• Senior citizens must provide a valid ID for age verification.
• Military veterans and students must provide a valid ID for verification.

Thank you for choosing Heartland Computer. We appreciate the opportunity to serve you and provide quality technical support at a great value.

On-Site Service, House Calls & Free Pickup/Delivery

Yes, Heartland Computer proudly provides house call and on-site computer services for both residential and business customers throughout the surrounding community.

For your convenience, we offer free pickup and delivery within a 5-mile radius of the Omaha and Council Bluffs metro area. If you are unable to bring your computer to our location or pick it up after service, there is no need to worry — our technicians can come directly to your home or business.

Our experienced technicians can provide professional assistance right at your doorstep, helping with computer repairs, setup, troubleshooting, networking, upgrades, and other technical needs.

Contact us today to schedule an on-site visit or arrange pickup and delivery service. We are here to make computer repair as convenient and stress-free as possible.

Yes, we provide professional computer services for both residential and business customers. Whether you need help with a personal computer, home technology setup, or business IT support, our experienced technicians are here to provide reliable solutions tailored to your needs.

On-Site Service Rates & Travel Policy

At Heartland Computer, we provide professional on-site computer support for both residential and business customers.

On-Site Service Rates:

• Residential customers: $65–$95 per hour
• Business customers: $95–$118.50 per hour

A minimum one-hour service charge applies to all on-site visits. After the first hour, billing is calculated in 15-minute increments.

Travel Charges:

• On-site service is available throughout the surrounding area.
• For locations more than 5 miles from our service area, a travel fee of $0.75 per additional mile may apply.
• If travel time exceeds 30 minutes, travel time will be billed at $65-$95 per hour for both residential and business customers.

Extended Support Options:
Heartland Computer provides on-site support within a 200-mile radius and offers worldwide remote IT support for customers who need assistance beyond our local service area.

Our goal is to provide reliable, professional, and convenient IT support wherever you need it — whether at your home, office, or remotely.

Remote IT Support Services & Rates

Yes, Heartland Computer provides reliable remote IT support for both residential and business customers. Our remote support services allow our technicians to securely troubleshoot and resolve many computer, software, networking, and technical issues without requiring an on-site visit.

Business Customers:

• Remote support is billed at $75 per hour.
• Billing is calculated in 30-minute increments.
• A minimum charge of $35 applies for remote support sessions.

Residential Customers:

• Remote support is billed at $65 per hour.
• Billing is calculated in 15-minute increments.
• A minimum charge of $35 applies for remote support sessions.

If you have questions about our remote support services, pricing, or whether your issue can be resolved remotely, please feel free to give us a call. Our team will be happy to assist you.

Urgent IT Support Services & Rates

Yes, Heartland Computer provides urgent IT support for both residential and business customers who need immediate technical assistance.

Business Customers:

• Urgent on-site IT support is billed at $120 per hour.
• An urgent service call means we will prioritize your request and dispatch a technician within 2 hours of advance notice, depending on availability.

Residential Customers:

• Urgent on-site support is billed at $95 per hour.

Urgent support is designed for customers who need faster response times for critical computer, network, or technology issues. Our technicians will make every effort to provide prompt and professional assistance.

If you need urgent IT support or have questions about our service options, please contact us. We are here to help.

Custom Gaming PC Assembly Service

At Heartland Computer, we provide professional custom gaming PC assembly services to ensure your system is built correctly, optimized, and ready for peak performance.

Assembly Pricing:

• $185–$350: Custom gaming PC assembly without liquid cooling
• $350–$475: Custom gaming PC assembly with AIO liquid/hydro cooling
• $475 and up: Advanced custom builds with hardline water-cooling systems

Our assembly service includes:

• Professional installation of all major hardware components, including:
  • Motherboard
  • Processor (CPU)
  • Graphics Card (GPU)
  • CPU Cooler
  • Wi-Fi Card
  • Power Supply
  • Memory (RAM)
  • Storage Drives (HDD/SSD)
• BIOS setup and configuration
• BIOS update when required (additional charges may apply for complex BIOS updates)
• Operating system installation and setup
• Professional cable management for improved airflow and appearance
• System benchmarking and performance testing

Additional Services:

• RAID configuration is not included in the standard assembly service and requires an additional charge.
• Additional customization, advanced troubleshooting, or specialized configurations may require extra fees depending on the complexity of the build.

Whether you are building a high-performance gaming PC, streaming system, or custom workstation, our technicians will ensure your system is assembled professionally and tested for reliability.

Printer Diagnostic Service & Repair Policy

Yes, Heartland Computer provides professional printer diagnostic services for both home and office printers.

Diagnostic Fees:

• Inkjet / OfficeJet Printers: $65 diagnostic fee
• LaserJet Printers: $95 diagnostic fee

The diagnostic fee is collected in advance for all printer repair services. Once the diagnostic process is complete, we will provide you with a detailed estimate outlining the recommended repair and the total cost.

If you decide to proceed with the repair, the diagnostic fee will be applied toward the total repair cost.

Our technicians will carefully evaluate your printer, identify the issue, and provide an honest recommendation to help you decide the best repair option.

If you have any questions or would like to schedule a printer diagnostic, please contact our office:

402-502-7040
712-256-8686

Thank you for choosing Heartland Computer for your technology service needs.

Estimated Turnaround Times

At Heartland Computer, we understand that getting your device back quickly is important. Below are our general turnaround time estimates. Actual completion times may vary depending on the complexity of the repair, parts availability, and the specific condition of the device.

Desktop Computers

• If no parts need to be ordered, diagnostics are typically completed the same day.
• Most repairs are completed within 24–48 hours after approval.

Gaming Computers

• If no parts need to be ordered, diagnostics are typically completed within 24–48 hours.
• Most repairs are completed within up to 72 hours after approval.

Laptops

• If no parts need to be ordered, diagnostics are typically completed the same day.
• Most repairs are completed within 24–48 hours after approval.

Phones & Tablets

• Diagnostics are typically completed the same day.
• If the required parts are available in stock, repairs may also be completed the same day.

Printers

• Printer diagnostics may take up to 72 hours due to the complexity of testing and troubleshooting.
• Repair completion times generally range from 24 hours to 2 weeks, depending on parts availability and repair requirements.

Please note that repairs requiring special-order parts, manufacturer delays, or additional troubleshooting may require additional time. We will keep you informed throughout the repair process and provide updates as needed.

Laptop Screen & Motherboard Replacement Warranty Policy

At Heartland Computer, we stand behind our workmanship and provide warranty coverage for our repair services.

For laptop motherboard and screen replacements, we provide:

• 30-day parts warranty on replacement motherboards and screens. After 30 days, we cannot guarantee the performance or failure of these components because our suppliers and vendors provide only a limited 30-day warranty on these parts.
• 90-day labor warranty covering the installation and workmanship performed by our technicians.

Important Warranty Conditions:

• Warranty coverage applies only to the parts and labor provided by Heartland Computer.
• If the device is opened, modified, or tampered with by the customer or an unauthorized person (including removing the laptop back cover or attempting self-repair), all warranty coverage will be void.
• Damage caused by accidents, misuse, liquid spills, physical damage, or unauthorized repairs is not covered.

If you have any questions or concerns regarding our warranty policy, please contact us:

712-256-8686
402-502-7040

Thank you for choosing Heartland Computer. We appreciate your trust and the opportunity to serve you.