Scanner issues are uncommon but frustrating, your device might not be receiving the scanned document, or the document received could be illegible. Consistently encountering white lines or colored stripes on your scanned files means your printer may need to be cleaned or a part may need to be replaced.
Important Note: To properly test and diagnose your printer, genuine replacement ink is required to complete the diagnostic process. Please bring new genuine ink with your printer for service. If you are unsure what ink to buy, please contact us and we will help you.
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