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Scanning Issue
3 Step 3 of 3 · Almost done
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Price
$120 - $175.00
Estimated time
24 to 48 hours
Warranty
90 days
About this repair
A scanner that will not connect, does not send files to your computer, produces unreadable images, or creates white lines, colored stripes, shadows, or distorted scans may have dirty scanner glass, software or driver problems, connection errors, or a failing internal component. Our technicians carefully inspect the scanner and related software to identify the cause and recommend the appropriate solution.
Our evaluation may include:
- Testing whether the computer detects the scanner
- Checking USB, Ethernet, and wireless connections
- Testing the scanner through supported applications
- Inspecting the flatbed glass for dust, smudges, and scratches
- Cleaning and inspecting the narrow ADF scanner glass
- Checking for white lines, colored stripes, shadows, and distortion
- Testing scan clarity, color, brightness, and resolution
- Inspecting the scanner light, sensor, and scanning mechanism
- Testing the automatic document feeder when applicable
- Inspecting ADF rollers for slipping or multiple-page feeding
- Checking, updating, or reinstalling scanner drivers
- Installing or configuring manufacturer scanning software
- Reviewing file type, destination folder, and permission settings
- Testing scan-to-email or scan-to-network features when supported
- Running scanner calibration procedures when available
- Checking for mechanical noises, error messages, or hardware failure
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Contact Us: 402-502-7040
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