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A faulty proximity sensor can cause the iPhone screen to remain active during calls, resulting in accidental touches, unwanted button presses, or difficulty using the phone normally. Our technicians diagnose the proximity sensor and related front sensor components, connectors, flex cables, and circuitry to identify the source of the problem. Where required, we repair or replace the affected component using reliable replacement parts and professional repair methods. After the repair, we test the proximity function during calls to ensure the screen turns off and back on correctly when the device is held near your face.
The evaluation may include:
Testing the proximity sensor during calls
Inspecting the front-sensor assembly
Checking sensor alignment and placement
Examining flex cables and internal connectors
Inspecting the display and screen installation
Checking for dirt, debris, or screen protectors blocking the sensor
Evaluating the device for impact or liquid damage
Testing related front-camera and sensor functions
Reviewing applicable software settings and system behavior
Inspecting associated circuitry when necessary
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